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Return Policy

We will happily refund or exchange any items that are damaged or that have been incorrectly purchased with 14 days of purchase and with proof of payment (your original order form will suffice).

All Return and Exchange requests must be done by visiting Petzone Al Rai Store.

Please check the contents of your Petzone package on arrival. Should any items be damaged during shipment, it is important that you notify upon opening the package. Also, please keep all packaging materials from the shipment.

If it is necessary to return items for either of the above reasons, please send us an e-mail to [email protected].

*Please note that there will be no refund for: garments (cloths), toys or pet beds.

*Fleas. Tick and ringworm are some of the problems that can be transferred from one animal to another through used items.

*Items that are returned worn, altered, damaged, dirty or otherwise in a condition where they can't be resold can't be refunded or exchanged.

*Items which requires custom installation such as Scratching Post and Pet Furniture are non refundable once installed.


At Petzone, protecting your privacy is one of our greatest concerns. We want you to feel confident in your shopping experience including your personal and payment details. Transactions are secure by using a third party bank. 

INFORMATION GATHERED collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information. 
Petzone will never share your personal information with any third party companies and we will maintain confidentiality and security of all your personal data. The information you provide will be only for the purposes intended.


By accessing this site, certain information about your time spent on our site, such as Internet protocol (IP) addresses, navigation through the Site, the software used and the time spent, along with other similar information, will be stored on Petzone servers. These will not specifically identify you. The information will be used internally only for web site traffic analysis. If you provide unique identifying information, such as name, address and other information on forms stored on this Site, such information will be used only for statistical purposes and will not be published for general access. Personal data is stored on a remote secure server and used and is the full responsibility of the Hosting company, which hosts the Website. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. 
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.


If you wish to modify or update any information has received, please contact [email protected]


The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted

Phone Order? 1806000 email us